Refund Policy

Effective Date: 30/03/2025
Last Updated: 30/03/2025

At Drift Army, we are committed to providing a seamless and transparent shopping experience. If you encounter any issues with your order, our refund policy is designed to address your concerns promptly and efficiently.

1. Eligibility for Refunds

  • Refund requests must be submitted within 14 days of receiving your order.
  • Refunds may be granted under the following conditions:
  • Customers must provide a valid proof of purchase (e.g., order number) and supporting evidence, such as clear photos or videos of the damaged or defective product.

2. No-Return Policy for Broken Items
To simplify the process and enhance customer satisfaction:

  • If an item is confirmed to be damaged or defective, you do not need to return the product.
  • Upon verification of the issue, you will have the option to choose:
  • Full refund to your bank account.
  • Full refund in store credit.

3. Refund Process
To initiate a refund request, please follow these steps:

  1. Contact our customer support team at driftit.store@gmail.com with the following details:
  • Full Name
  • Order Number
  • Picture or video evidence of the problem

2. Our support team will review your request within 72 hours and notify you of the outcome.

4. Non-Refundable Items

  • Personalized or custom-made items are not eligible for refunds unless they are damaged or defective upon arrival.
  • Clearance or sale items may not be eligible for refunds; please contact us for details.

5. Exceptions and Limitations

  • Refunds may not be granted in cases of misuse, intentional damage, or failure to follow product care instructions.
  • Drift Army reserves the right to refuse refunds that do not meet the conditions outlined in this policy.
  • Perishable Goods: Products with a limited shelf life, such as food, flowers, or other perishables, are often excluded from refunds.
  • Hygiene and Safety Products: Items like undergarments, swimwear, or personal care products may be non-refundable due to hygiene concerns, unless they are faulty.
  • Digital Products: Non-tangible goods like eBooks, software, or downloadable content are usually non-refundable once accessed or downloaded.
  • Clearance or Sale Items: Products sold at a discount or marked as "final sale" may not be eligible for refunds.
  • Time-Limited Refunds: Refund requests made after a specified period (e.g., 14 days) may not be accepted.
  • Misuse or Damage by Customer: Items that show signs of misuse, intentional damage, or failure to follow care instructions may be excluded from refunds.
  • Gift Cards: Refunds are generally not offered for gift cards or store credits.
  • Shipping Costs: Refunds may exclude shipping fees unless the return is due to an error on the seller's part, such as incorrect or defective items.
  • Bulk or Wholesale Orders: Large quantity orders may have different refund terms or be non-refundable altogether.

6. Legal Compliance
This Refund Policy complies with applicable consumer protection laws, including:

  • The EU Consumer Rights Directive for customers within the European Union, which provides statutory rights regarding refunds for defective or unsatisfactory products.
  • Other relevant e-commerce and distance selling regulations.

Nothing in this policy affects your statutory rights.

6. Contact Information
For refund-related inquiries, please reach out to us at:

  • Email: driftit.store@gmail.com

We are committed to resolving your concerns in a timely and professional manner.